Last updated: 5 October 2026
There are three distinct rights: the legal warranty of conformity, the 14-day statutory withdrawal, and our voluntary 30-day return period.
If a lack of conformity appears within 24 months of receipt, write to info@inflamestore.com, describe the defect and give the phone number from the order. The goods go back to our company address, shown in section 2; we confirm all details by email.
Depending on the case, you have the right to repair, replacement, a price reduction or termination. We handle the complaint within 30 days of receiving it. We cover carriage for a well-founded complaint.
You may withdraw within 14 days of receipt, without giving a reason. An email within that period is enough. No particular form is required.
You then send the product back within 14 days of withdrawal. Direct return costs are yours. You may unpack and try the product; if its value falls through use beyond that trial, we may deduct the difference.
Return address: Easy Peasy Group Limited, Flat A, 15/F, Goldfield Industrial Building, 144-150 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong. Before you send the goods, write to us at info@inflamestore.com; we confirm all details of the return and the refund by email.
On top of the law, we offer 30 days from receipt to return, on the same conditions as withdrawal. This is a contractual offer, not a statutory right, and it does not reduce the two rights above.
We refund everything you paid, including any delivery cost (on this site delivery is free), within 14 days of the day we receive your withdrawal notice. We may withhold the refund until we have received the product back or you have supplied proof of sending it, whichever is earlier. As you paid in cash, we refund by bank transfer to the account you give us, at no cost to you.
You may use this form, but you do not have to.
To: Easy Peasy Group Limited, Flat A, 15/F, Goldfield Industrial Building, 144-150 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong, info@inflamestore.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ____
Ordered on / received on: ____
Name of consumer: ____
Address of consumer: ____
Signature of consumer (only if this form is sent on paper): ____
Date: ____
Everything by email to info@inflamestore.com.